Job Description Accountabilities: Create and provide memorable and exceptional experience for all clients, internal and external, in the client office. Ensure messaging is consistent and in line with directions given by the Supervisor. Respond to client inquiries and concerns promptly and with courtesy and enthusiasm. Build relationships by engaging clients in authentic, personable conversations. Create WOW experiences by anticipating client needs and seizing the moment; acting on them before being requested Provide a positive environment where things get done Take ownership of customer issues and proactively seek to resolve them quickly. Provide end to end service; take responsibility and accountability. Provide exceptional communication to clients. Communicate effectively and correctly. Respond, follow up and close – both via email and in person. Responsible for client management and reporting Maintain current/up to date knowledge...
Sep 02, 2020
Job Description Accountabilities: Create and provide memorable and exceptional experience for all clients, internal and external, in the client office. Ensure messaging is consistent and in line with directions given by the Supervisor. Respond to client inquiries and concerns promptly and with courtesy and enthusiasm. Build relationships by engaging clients in authentic, personable conversations. Create WOW experiences by anticipating client needs and seizing the moment; acting on them before being requested Provide a positive environment where things get done Take ownership of customer issues and proactively seek to resolve them quickly. Provide end to end service; take responsibility and accountability. Provide exceptional communication to clients. Communicate effectively and correctly. Respond, follow up and close – both via email and in person. Responsible for client management and reporting Maintain current/up to date knowledge...
Reports: General Manager Two Concierge Smart Building Manager Activations & Events Co-ordinator Cleaning contractor and team Background and Objective The Customer Services Manager is principally responsible for implementing and managing the customer service and experience program, in order to maximize the presentation of the property, and the engagement and satisfaction of the property occupants. As part of these responsibilities, the role will assume responsibility for the management of nominated front of house services, which directly influence the presentation, brand and perceptions of the property. These may include concierge, cleaning, window cleaning and landscaping. Our client states that the property should be considered as a market leader in tenant and visitor experience, providing a level of service ordinarily experienced in a five star hospitality environment. The ultimate management of delivering this experience would fall to the Customer...
Sep 02, 2020
Reports: General Manager Two Concierge Smart Building Manager Activations & Events Co-ordinator Cleaning contractor and team Background and Objective The Customer Services Manager is principally responsible for implementing and managing the customer service and experience program, in order to maximize the presentation of the property, and the engagement and satisfaction of the property occupants. As part of these responsibilities, the role will assume responsibility for the management of nominated front of house services, which directly influence the presentation, brand and perceptions of the property. These may include concierge, cleaning, window cleaning and landscaping. Our client states that the property should be considered as a market leader in tenant and visitor experience, providing a level of service ordinarily experienced in a five star hospitality environment. The ultimate management of delivering this experience would fall to the Customer...
About us We are a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate. We are a Fortune 500 company. We work across 80 countries, in 280 different offices, with a team of over 77,000 individuals. And we look after a property portfolio of over 4bn square feet, all on behalf of our clients. If you’re looking to step up your career, JLL is the perfect professional home. At JLL, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You’ll also make long-lasting professional connections through sharing different perspectives, and you’ll be inspired by the best. We’re focused on opportunity and want to help you make the most of yours. Achieve your ambitions – join us at JLL! JLL has 5 key areas of business: Markets,...
Sep 02, 2020
About us We are a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate. We are a Fortune 500 company. We work across 80 countries, in 280 different offices, with a team of over 77,000 individuals. And we look after a property portfolio of over 4bn square feet, all on behalf of our clients. If you’re looking to step up your career, JLL is the perfect professional home. At JLL, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You’ll also make long-lasting professional connections through sharing different perspectives, and you’ll be inspired by the best. We’re focused on opportunity and want to help you make the most of yours. Achieve your ambitions – join us at JLL! JLL has 5 key areas of business: Markets,...
Manager, Office Leasing (Kuala Lumpur, Malaysia) Markets What this job involves: Passion for real estat e Do you live and breathe real estate? After understanding your prospects’ real estate needs, you will take the lead in arranging their viewing schedules, analysing the pros and cons of respective options, advising them the best negotiation strategies and seeing those strategies through to ensure maximum results. We work closely with other departments (such as the Research department) in the organisation in Malaysia as well as other countries to help Landlords and Tenants. Negotiating for the best deal Are you confident about your numbers skills? You will need to perform financial analysis and conduct due diligence in order to convince your prospects of your case. Your advice can help them to make a decision between renewing or relocating and the real estate option they choose eventually. Such decisions will shape the real estate footprint of your prospects....
Sep 02, 2020
Manager, Office Leasing (Kuala Lumpur, Malaysia) Markets What this job involves: Passion for real estat e Do you live and breathe real estate? After understanding your prospects’ real estate needs, you will take the lead in arranging their viewing schedules, analysing the pros and cons of respective options, advising them the best negotiation strategies and seeing those strategies through to ensure maximum results. We work closely with other departments (such as the Research department) in the organisation in Malaysia as well as other countries to help Landlords and Tenants. Negotiating for the best deal Are you confident about your numbers skills? You will need to perform financial analysis and conduct due diligence in order to convince your prospects of your case. Your advice can help them to make a decision between renewing or relocating and the real estate option they choose eventually. Such decisions will shape the real estate footprint of your prospects....
Virtual Process Manager (VPM)
The VPM will provide Building Information Modeling (BIM), Virtual Design and Construction (VDC), Document and Model Management as well as Data Standards and Content Management relating to an owners Building Lifecycle and Corporate Real Estate (CRE) processes. Collaboration is a demanded trait for this role, focusing on a high level of people-skills in the form of communication, collaboration and proactive approaches to problem solving. This role will have a unique focus on the full building construction, renovation and operational lifecyle, which will be done using Revit and other industry focused technologies. The ideal candidate will also verify and maintain information, improve document control practices, maintains information systems and meet legal records control requirements. This role needs to be both outward facing toward the customer and inward facing toward JLL, fully understanding all relevant customer requirements, processes, procedures,...
Sep 02, 2020
Virtual Process Manager (VPM)
The VPM will provide Building Information Modeling (BIM), Virtual Design and Construction (VDC), Document and Model Management as well as Data Standards and Content Management relating to an owners Building Lifecycle and Corporate Real Estate (CRE) processes. Collaboration is a demanded trait for this role, focusing on a high level of people-skills in the form of communication, collaboration and proactive approaches to problem solving. This role will have a unique focus on the full building construction, renovation and operational lifecyle, which will be done using Revit and other industry focused technologies. The ideal candidate will also verify and maintain information, improve document control practices, maintains information systems and meet legal records control requirements. This role needs to be both outward facing toward the customer and inward facing toward JLL, fully understanding all relevant customer requirements, processes, procedures,...
About JLL We’re JLL. We’re a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate. We’re a Fortune 500 company. We work across 80 countries, in 280 different offices, with a team of over 77,000 individuals. And we look after a property portfolio of over 4bn square feet, all on behalf of our clients. If you’re looking to step up your career, JLL is the perfect professional home. At JLL, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You’ll also make long-lasting professional connections through sharing different perspectives, and you’ll be inspired by the best. We’re focused on opportunity and want to help you make the most of yours. Achieve your ambitions – join us at JLL! Job Description Assist...
Sep 02, 2020
About JLL We’re JLL. We’re a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate. We’re a Fortune 500 company. We work across 80 countries, in 280 different offices, with a team of over 77,000 individuals. And we look after a property portfolio of over 4bn square feet, all on behalf of our clients. If you’re looking to step up your career, JLL is the perfect professional home. At JLL, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You’ll also make long-lasting professional connections through sharing different perspectives, and you’ll be inspired by the best. We’re focused on opportunity and want to help you make the most of yours. Achieve your ambitions – join us at JLL! Job Description Assist...
We’re JLL. We’re a professional services firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate. The JLL Network operates across 80 countries, in 280 different offices, with a team of over 77,000 individuals. And we look after a property portfolio of over 4bn square feet, all on behalf of our clients. If you’re looking to step up your career, JLL is the perfect professional home. At JLL, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You’ll also make long-lasting professional connections through sharing different perspectives, and you’ll be inspired by the best. We’re focused on opportunity and want to help you make the most of yours. Achieve your ambitions – join us at JLL! What’s your ambition? Is it a big goal or small steps? Professional or...
Sep 02, 2020
We’re JLL. We’re a professional services firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate. The JLL Network operates across 80 countries, in 280 different offices, with a team of over 77,000 individuals. And we look after a property portfolio of over 4bn square feet, all on behalf of our clients. If you’re looking to step up your career, JLL is the perfect professional home. At JLL, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You’ll also make long-lasting professional connections through sharing different perspectives, and you’ll be inspired by the best. We’re focused on opportunity and want to help you make the most of yours. Achieve your ambitions – join us at JLL! What’s your ambition? Is it a big goal or small steps? Professional or...
Facilities Manager Integrated Facilities Management – Corporate Solutions (Kuala Lumpur, Malaysia) What this job involves: Leading on-site operations Are you a pro at giving on-site support? Working with a team, you’ll oversee the day-to-day client activities for the assigned property or facility. You’ll also implement building procedures and performance measures—and ensure that they are maintained at all times. Likewise, you’ll boost on-site operations by promoting best practices and creating better processes. This job will also entail the question “How do I ensure the safety of my colleagues?” You will do this by promoting adherence to health and safety standards. Winning our clients’ trust As the facilities manager, you’ll be working frequently with clients, so you’ll need to build strong relationships with them. Likewise, you’ll need to be proactive and engaging; and make sure that the clients’ expectations are met each and every time. You will also be...
Sep 02, 2020
Facilities Manager Integrated Facilities Management – Corporate Solutions (Kuala Lumpur, Malaysia) What this job involves: Leading on-site operations Are you a pro at giving on-site support? Working with a team, you’ll oversee the day-to-day client activities for the assigned property or facility. You’ll also implement building procedures and performance measures—and ensure that they are maintained at all times. Likewise, you’ll boost on-site operations by promoting best practices and creating better processes. This job will also entail the question “How do I ensure the safety of my colleagues?” You will do this by promoting adherence to health and safety standards. Winning our clients’ trust As the facilities manager, you’ll be working frequently with clients, so you’ll need to build strong relationships with them. Likewise, you’ll need to be proactive and engaging; and make sure that the clients’ expectations are met each and every time. You will also be...
Facilities Coordinator Integrated Facilities Management – Corporate Solutions (Kuala Lumpur, Malaysia) What this job involves: Providing onsite support You will be the upper facilities management’s trusted right hand on all facilities-related activities. You’ll do this by performing routine site inspections to ensure all building processes and best practices are implemented and maintained. Where can processes be improved? How can we save costs? These are questions that will be at the forefront of the team’s thinking. You, too, will always have an eye on this, contributing suggestions as they arise. You’ll also lend the team a big hand by providing admin support including front desk duties, basic housekeeping and appointment coordination. Also part of your job scope is to hit key performance indicators and meet service level agreements. Meeting the clients’ facilities needs At JLL, we put client satisfaction at the front and centre of everything we do. If...
Sep 02, 2020
Facilities Coordinator Integrated Facilities Management – Corporate Solutions (Kuala Lumpur, Malaysia) What this job involves: Providing onsite support You will be the upper facilities management’s trusted right hand on all facilities-related activities. You’ll do this by performing routine site inspections to ensure all building processes and best practices are implemented and maintained. Where can processes be improved? How can we save costs? These are questions that will be at the forefront of the team’s thinking. You, too, will always have an eye on this, contributing suggestions as they arise. You’ll also lend the team a big hand by providing admin support including front desk duties, basic housekeeping and appointment coordination. Also part of your job scope is to hit key performance indicators and meet service level agreements. Meeting the clients’ facilities needs At JLL, we put client satisfaction at the front and centre of everything we do. If...
Background and Objective
The Security & Emergency Services Manager is responsible for the safety and security of the occupants, visitors and staff within the property.
The Security & Emergency Services Manager is responsible for managing the security contractor and their team to ensure that they meet their contracted service levels and comply with all legal and compliance requirements in accordance with their contractual obligations.
The role will play a vital role in strategic planning and co-ordination for a whole precinct of operational management solution, while helping to protect the interests of all stakeholders and delivering the highest customer service standards.
JLL have been appointed to provide comprehensive Property and Asset Management services including operational and engineering services, tenancy lease administration, customer experience, financial management and asset planning.
The Security & Emergency Services Manager will work in close...
Sep 02, 2020
Background and Objective
The Security & Emergency Services Manager is responsible for the safety and security of the occupants, visitors and staff within the property.
The Security & Emergency Services Manager is responsible for managing the security contractor and their team to ensure that they meet their contracted service levels and comply with all legal and compliance requirements in accordance with their contractual obligations.
The role will play a vital role in strategic planning and co-ordination for a whole precinct of operational management solution, while helping to protect the interests of all stakeholders and delivering the highest customer service standards.
JLL have been appointed to provide comprehensive Property and Asset Management services including operational and engineering services, tenancy lease administration, customer experience, financial management and asset planning.
The Security & Emergency Services Manager will work in close...
Background and Objective The Finance Manager’s role is pivotal within the management team, assuming principle responsibility for property financial management, accounting and reporting. The Finance Manager will manage a team providing accounts payable and receivable, lease administration and office management. The Finance Manager is responsible for ensuring that budgets are set and targets achieved by liaising with all property management team members. You will also be responsible for maintaining the highest standards of financial management, compliance and ethics. JLL hve been appointed to provide comprehensive Property and Asset Management services including operational and engineering services, tenancy lease administration, customer experience, financial management and asset planning. The Finance Manager will work in collaboration with the General Manager and other members of the Property Management team who will all be located onsite. Required Attributes,...
Sep 02, 2020
Background and Objective The Finance Manager’s role is pivotal within the management team, assuming principle responsibility for property financial management, accounting and reporting. The Finance Manager will manage a team providing accounts payable and receivable, lease administration and office management. The Finance Manager is responsible for ensuring that budgets are set and targets achieved by liaising with all property management team members. You will also be responsible for maintaining the highest standards of financial management, compliance and ethics. JLL hve been appointed to provide comprehensive Property and Asset Management services including operational and engineering services, tenancy lease administration, customer experience, financial management and asset planning. The Finance Manager will work in collaboration with the General Manager and other members of the Property Management team who will all be located onsite. Required Attributes,...
American International Group, Inc
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Functional Area: UW - UnderwritingEstimated Travel Percentage (%): Up to 25%Relocation Provided: NoAIG Malaysia Insurance Berhad Underwriter, Casualty Who we are American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security. Get to know the business General Insurance Underwriting AIG’s underwriters develop insurance solutions that address the exposures of companies and individuals, and embody AIG’s tradition of innovation, bringing to market groundbreaking insurance solutions for our changing world. AIG’s underwriters help to find insurance...
Sep 02, 2020
Functional Area: UW - UnderwritingEstimated Travel Percentage (%): Up to 25%Relocation Provided: NoAIG Malaysia Insurance Berhad Underwriter, Casualty Who we are American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security. Get to know the business General Insurance Underwriting AIG’s underwriters develop insurance solutions that address the exposures of companies and individuals, and embody AIG’s tradition of innovation, bringing to market groundbreaking insurance solutions for our changing world. AIG’s underwriters help to find insurance...
American International Group, Inc
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Functional Area: UW - UnderwritingEstimated Travel Percentage (%): Up to 25%Relocation Provided: NoAIG Malaysia Insurance Berhad Underwriting Manager – Service Programs Who we are American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security. Get to know the business General Insurance is a leading provider of insurance products and services for commercial and personal insurance customers. It includes one of the world’s most far-reaching property casualty networks. General Insurance offers a broad range of products to customers through a...
Sep 02, 2020
Functional Area: UW - UnderwritingEstimated Travel Percentage (%): Up to 25%Relocation Provided: NoAIG Malaysia Insurance Berhad Underwriting Manager – Service Programs Who we are American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security. Get to know the business General Insurance is a leading provider of insurance products and services for commercial and personal insurance customers. It includes one of the world’s most far-reaching property casualty networks. General Insurance offers a broad range of products to customers through a...
American International Group, Inc
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Functional Area: AC - ActuarialEstimated Travel Percentage (%): No TravelRelocation Provided: NoAIG Malaysia Insurance Berhad Senior Actuarial Analyst, Personal Auto and Property Who we are American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security. Get to know the business Actuarial As an actuary at AIG, you will be challenged and encouraged to reach your greatest potential. Every day will bring new opportunities to stretch your analytical and problem- solving skills as you improve how we predict and mitigate risk. Our Financial...
Sep 02, 2020
Functional Area: AC - ActuarialEstimated Travel Percentage (%): No TravelRelocation Provided: NoAIG Malaysia Insurance Berhad Senior Actuarial Analyst, Personal Auto and Property Who we are American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security. Get to know the business Actuarial As an actuary at AIG, you will be challenged and encouraged to reach your greatest potential. Every day will bring new opportunities to stretch your analytical and problem- solving skills as you improve how we predict and mitigate risk. Our Financial...
American International Group, Inc
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Functional Area: CL - ClaimsEstimated Travel Percentage (%): Up to 25%Relocation Provided: NoAIG Malaysia Insurance Berhad Head of Personal Insurance Claims - Travel/PA/EW Who we are American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security. Get to know the business General Insurance is a leading provider of insurance products and services for commercial and personal insurance customers. It includes one of the world’s most far-reaching property casualty networks. General Insurance offers a broad range of products to customers through a...
Sep 02, 2020
Functional Area: CL - ClaimsEstimated Travel Percentage (%): Up to 25%Relocation Provided: NoAIG Malaysia Insurance Berhad Head of Personal Insurance Claims - Travel/PA/EW Who we are American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security. Get to know the business General Insurance is a leading provider of insurance products and services for commercial and personal insurance customers. It includes one of the world’s most far-reaching property casualty networks. General Insurance offers a broad range of products to customers through a...