6 jobs found in Sofia

Functional Area: OP - OperationsEstimated Travel Percentage (%): Up to 25%Relocation Provided: NoAIG Europe S.A. (Bulgaria branch) Ensures team clear understanding of importance and accountability of achieving goals and critical objectives. Provides updates and direction to team regarding results versus objectives to ensure continual focus is maintained to achieve desired performance levels. Promotes a positive work environment and communicates with employees clearly and regularly. Shares results and achievements of team and employees to enhance performance, value and engagement. Creates and fosters a customer excellence focused environment, and manages expectations from UW, brokers and clients. Fosters morale and engagement; Engages team and individuals so they are committed to the department and AIG success, thus directly impacting team performance and the bottom line. Tells the story in a way that demonstrates AIG values, and energizes and inspires others to support...

This is an excellent opportunity to use your proven call handling skills to deal with claims in a results orientated environment. You will be required to use your communication skills to deal with claimants swiftly whilst making them feel valued. Main responsibilities: • Handling newly reported claims via the telephone. • Ensuring that full and relevant data is recorded from the outset to enable the Claims Handler’s to deal with the cases with no requirement to obtain further data wherever possible. • Recording new claims directly onto the AIG system that are received via telephone, post, fax or e-mail. • Assessing liability and informing the file handler a new claim has been raised against their Fleet and confirming to them the details of the claim. • Creating the Incident Report Form and acknowledging receipt of the new claim. • Take pro-active steps to effectively manage Customer expectations in order to achieve overall customer service proposition. • Contribute...

Functional Area: OP - OperationsEstimated Travel Percentage (%): No TravelRelocation Provided: NoAIG Europe S.A. (Bulgaria branch) Job Description: Review all invoices for appropriate documentation and approval prior to payment Validation and settlement of expense/indemnity payments Bordereaux processing Registration of First Notification of Loss　 In addition it would be expected that you: Assist Team Leader with production of management information / reporting where required Maintain an exceptional level of service delivery to AIG customers by exceeding expectations at every opportunity (to be measured by customer service surveys and complaint trend analysis) Seek to continuously improve the processes by challenging ways of working and recommending changes / benefits to management team for approval Adhere to standard operating procedures and FCA guidelines. Work within agreed decision making standards, limitations and authority levels Comply with all...

Functional Area: CL - ClaimsEstimated Travel Percentage (%): No TravelRelocation Provided: NoAIG Europe S.A. (Bulgaria branch) The primary purpose of the job is to investigate, evaluate, negotiate and settle assigned claims by collecting and analyzing data according to policy application and/or contract provisions. Determine whether to accept or deny a claim based on all documentation received.This position will have final but limited issue authority. Primary responsibilities include the following: Utilizes acceptable investigation claims handling and settlement techniques that achieve cost effective and timely closure results by obtaining, reviewing and analyzing documentation, policy provisions and other records. May require additional contact with other parties (i.e. employer, claimants, third parties such as medical providers, auto repair centers, etc.) as deemed necessary. Utilizes diary system to pro-actively resolve outstanding issues and to ensure timely...

The primary purpose of the job is to investigate, evaluate, negotiate and settle assigned claims by collecting and analyzing data according topolicy application and/or contract provisions. Determine whether to accept ordeny a claim based on all documentation received. This position will have finalbut limited issue authority. Primary responsibilities include the following: Utilizes acceptable investigation claims handling and settlement techniques that achieve cost effective and timely closure results by obtaining, reviewing and analyzing documentation, policy provisions and other records. May require additional contact with other parties (i.e. employer, claimants, third parties such as medical providers, auto repair centers, etc.) as deemed necessary. Utilizes diary system to pro-actively resolve outstanding issues and to ensure timely processing and closure of claim. Provides timely service throughout the life of the claim by meeting all service level agreements,...

Functional Area: HR - Human ResourcesEstimated Travel Percentage (%): No TravelRelocation Provided: NoAIG Europe S.A. (Bulgaria branch) Responsibilities: Administer new hires process, changes in the labor relationship, termination processes and related documentation Supervise monthly payroll process (local and international) and ensure timely payment of employees’ salaries Ensure all legally required documents and processes as per Bulgarian Labor Legislation Requirements are in place Manage, develop and update the employees’ files and systems Lead Restructuring and Relocation Processes Deliver Onboarding and Bulgarian Labor Law Training Manage all HR audit requests, external and internal Administer employee requests, benefits and third party vendors Provide support to people managers on HR processes Serve as a local point of contact for employee relations issues Prepare timely HR reports and maintain HR mailbox Manage specific HR projects Requirements: A...