Senior Community Manager

  • Cmx
  • San Francisco,CA,United States
  • May 21, 2021

Job Description

WebsiteAll Raise

A new version of visonary

Community is the heart of All Raise – our volunteers are a critical component of our organization and fundamental in achieving our mission. This role will primarily manage engagement with our volunteer base, own its role in our broader community, and set the stage for its expansion. You will establish and be responsible for what it means to be part of All Raise at all levels, determine how the levels work together and benefit from one another to ensure a cohesive, thriving ecosystem. You will chart our presence and representation nationwide, and help us live up to our name.

Own the overall strategy, management and execution of our Volunteer Community, accountable to its development and success through measurable KPIs and qualitative feedback:

Vision and Strategy: Define what it means to be involved in and support All Raise, how we evolve casual supporters to passionate ambassadors, and how that support should show up in the world Work with the marketing and programs team to set up engagement pathways and funnels for the broader community to plug into All Raise: speakers, contributors, program participants, male allies, etc. Determine how to build out distributed, yet cohesive, leadership of our community, setting internal teams up for successful engagement strategies, systems, and processes. This is a great opportunity for growth and development, building out a team to set us up for success Execution and Reporting:Manage volunteer staffing and open roles in conjunction with relevant internal parties – specifically identifying ways for the organization to be more inclusive and intersectional across all levels Manage our databases – consistently audit and keep lists up to date, set up the foundation and ongoing database management processes for tracking, beginning with our existing volunteer working groups Support the volunteer lifecycle: welcoming, onboarding, retention, offboarding Moderate, listen and engage regularly with our amazing volunteers, providing them with support and resources they need, and create processes to help this scale in close partnership internal teams depending on needs Maintain and improve resources, documentation, and a tech stack for volunteers (current systems include Notion, Airtable, Hubspot) Constantly measure, analyze, update, and track community data, using it to make decisions and regularly report back to internal teams – including running an annual, or more frequent, survey to determine the health of our community and satisfaction with their experience (as measured by NPS)

Act as a chief ambassador:

Work cross-functionally across programs, ops, and marketing to lead internal communications and engagement strategies for our digital (and IRL) community. Manage engagement efforts – including newsletters, Slack, and support with All Hands meetings – and come up with ways to improve the health of our community Work with our VP, Ops to engage with our partners and sponsors to coordinate their support and bring them into programs/the community in creative and compelling ways Celebrate the community by leading regular All Raise Volunteer Appreciation efforts – making sure we are surprising, delighting, and showing our volunteers how much we appreciate them on an ongoing basis

Be the HQ point of contact and main support for all volunteers and in each chapter, ensuring effective volunteer working relationships across all levels of the organization:

Understand which volunteer is doing what, how it’s working, and ways to improve the volunteer experience and the relationship between HQ and Volunteers – and recommend strategies and solutions for scaleCoordinate with Program Managers to ensure engagement principles are consistently embedded into the fabric of Funder and Founder Programs Chapters: Boston, LA, NYC; GET Cities Work with each chapter for input on creating an overall All Raise chapter strategy and playbook Run monthly meetings with each chapter and make sure the connection between HQ and Chapters is strong Coordinate across chapters so there is increased visibility and shared learnings among the chapters, including planning and hosting quarterly cross-chapter planning sessions Support communications efforts including collecting/reviewing content, sending geo-specific emails through Hubspot, gather materials for social promotion, and make sure that the necessary processes are in place to support tracking and metrics Work closely with our VP, Ops on the All Raise GET Cities initiative and connecting the pockets of our community together

Our ideal candidate has this blend of experience, skills, and motivation:

Superb communication skills, both written and verbal. Be able to clearly and concisely communicate an idea, or overall project/program status Passionate about the power of community, a keen intellect around community theories, philosophies, frameworks, and purpose Excellent people leadership skills rooted in empathy, compassion, and fairness Strong emotional intelligence, that’s balanced by a data-backed, solution-oriented mindset. Be able to gather quantitative and qualitative data, and distill it into thoughtful opportunity areas and recommended solutions that have clear scope and deliverables all without getting caught up in the emotion of the commentary An eye for prioritization and continuous optimization. Elasticity and flexibility for shifting priorities, and the ability to discern the urgency and importance of work. Seek out creative ways to leverage the full potential of our existing tools, and advocate for novel solutions A proactive nature, a sense of urgency, and a high degree of motivation to go above and beyond to meet the needs of the Volunteer community 6-10+ years of relevant experience, including proven experience managing robust communities and community engagement Demonstrated understanding and domain expertise over the founder journey, women-led communities, the venture capital landscape and/or vc-backed tech startups Familiarity with CRM and data systems (Hubspot) Comfort in a fast-paced startup environment with a small team who each wear a lot of hats Bonus points for additional experience in digital marketing, project management, customer success, customer support, event planning, and/or social media

All Raise provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, religion, color, national origin, gender and/or gender identity or expression, sexual orientation, age, marital, parental, or familial status, veteran status, or disability status any protected characteristic, including discrimination and harassment on the basis of race, color, religion, citizenship, political activity or affiliation, marital status, age, national origin, ancestry, physical or mental disability, medical condition, genetic information, veteran status, military status, sexual orientation, sex or gender (which includes harassment and discrimination based on gender identity, gender expression, transgender status, pregnancy, childbirth, or related medical conditions).

We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to hello(at)allraise.org. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.

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