NJ3 Systems Operator - Nights

  • Walmart
  • Pedricktown,NJ,United States
  • May 21, 2021

Job Description

  • Communicate with (or to) individuals or groups verbally and/or in writing (e.g. customers, suppliers, associates).
  • Coordinate and support security measures to safeguard information against accidental or unauthorized damage, modification or disclosure.
  • Install, monitor, maintain and repair system hardware, software, and peripheral equipment, following design or installation specifications.
  • Maintain operation of system hardware through monitoring functionality, preventative maintenance, identifying and reporting or resolving performance issues.
  • Perform daily administrative tasks including pass down reports, billing, user access coding, filing, etc.
  • Provide support to internal and external customers
  • Respond to and resolve critical systems issues (e.g., system or hardware down); respond and follow up on urgent customer requests.
  • Respond to internal and external customer calls related to orders, claims, damages, billing issues, etc.
  • Troubleshoot all system and user issues (hardware and software); report issues and status to manager, leader, or customer throughout the troubleshooting process.