You will join a team that is at the center of Zillow’s effort to give people the power to unlock life’s next chapter! This team prides themselves for establishing and developing best-in-class operations for residential real estate transactions, central to our mission to make the process of buying or selling a home a consumer-friendly, state of the art experience that can be launched with just the click of a button!About the role
Zillow is looking for a Transaction Manager to lead all aspects of the real estate transaction for single-family home purchase and resale from open escrow through diligence review and closing documentation, as well as supporting various central operations functions. In addition, they will provide excellent customer service to external buyers and sellers. The role requires a working relationship with external customers and broker/agent professionals, internal and external title/ escrow and mortgage teams, and internal investments, treasury, legal, utilities, compliance, HOA, insurance, and renovations teams. The Transaction Manager will WOW their customers by possessing outstanding organization and time efficiency skills to execute a consistent, seamless experience for home sellers and purchasers.You will Represent Zillow’s interest as a purchaser or seller, while also paying acute attention to the external customer’s needs. Communicate with Sellers, Unrepresented Buyers, and Buyer's Agents to answer questions, remove roadblocks, and facilitate the best experience for all parties involved. Coordinate activities among various internal teams to ensure seamless transitions from purchase closing to ownership through resale closing. Handle scheduling of critical activities required for the transaction to progress. Proactively anticipate issues to resolve quickly, efficiently and effectively. Possess multi-market expertise in order to manage purchase and resale transactions in assigned markets which may include multiple jurisdictions across many states. Provide transaction oversight, perform licensed and unlicensed activities, and ensure regulatory file compliance from contract execution through closing. Prioritize critical deadlines and use business judgment to protect the company’s investments, limit exposure and improve returns. Direct collection, review and execute all documents and data required for diligence, closings, onboarding and offboarding of assets including, but not limited to: Draft, review and approve select contracts, addenda, amendments and disclosures; Review and approve open escrow documentation, earnest money requests, diligence items, HOA documents and restrictions, title commitments, taxes, leases, and disclosures; Review, verify and approve closing packages including but not limited to: HUD-1/ settlement statements, taxes, prorations, closing costs, title policies, escrow instructions, commissions, credits, concessions, and deeds. Manage closing wire requests and provide title/escrow with approval to close transactions. Communicate effectively with stakeholders inside and outside the business to drive the transaction forward, including updating systems in real time.
This role has been categorized as a Hybrid position. “Hybrid” employees regularly work at an existing ZG corporate office for approximately 10 to 80 percent of their time each month, and the rest of the time they may work from a remote physical location of their choice within a reasonable commuting distance from the corporate office which must be identified to the Company in advance. The Recruiter and Hiring Manager will set expectations on the employee’s preferred time in office. ZG has not defined a reasonable distance, and expects employees will use judgment in determining this for themselves and understand the implications re: time commitment and cost of daily commute.Who you are Licensed Realtor with 2+ years of real estate transaction management experience Outstanding customer centric attitude Exceptional attention-to-detail, time management skills, and skill to multitask opposing priorities at high volume Outstanding written and verbal communication skills Focused, reliable, self-starter with strong critical-thinking skills and ability to work both independently and collaboratively Experienced at working quickly, accurately in a fast-paced environment Get to know us
Zillow Group, the largest portfolio of real estate brands on mobile and the web, is building a safe, on-demand real estate experience. Whether selling, buying, renting or financing, customers can turn to Zillow's businesses to find and get into their next home with speed, certainty and ease.
We are on a mission to help people unlock their next chapter and are building transformational tools and services that create an on-demand real estate transaction experience. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help them finish it — and no matter what job you're in, you will play a critical role in making this vision a reality.
At Zillow Group, we're powered by our inclusive work culture, where everyone has the support and resources to do the best work of their careers. Our efforts to streamline the real estate transaction is supported by our passion to empower people and enrich lives around everything home, a deep-rooted culture of innovation, a fundamental commitment to Equity and Belonging, and world-class benefits. But, don't just take our word for it. Read our reviews on Glassdoor and recent recognition from multiple organizations, including: Human Rights Campaign (HRC) Corporate Equity Index, Fortune Best Workplaces for Technology, Fortune Best Workplaces for Millennials, Fortune Best Workplaces for Parents, Fatherly's Best Workplaces for New Dads, JUST Capital 100 Company, and the Bloomberg Gender Equality Index constituent.
Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. Therefore, we provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.
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