Operations Manager - Finance & Accounting - US
Finance & Accounting - Client ServicesOperations Manager
Middleton, WI or St Louis, MO
Purpose of the role:
In the role of Onsite-Operations Manager, you will be responsible for Coordinating with the transition team, plan and monitor the resource deployment, review the daily operations dashboard, staff planning, work allocations and governance adherence. You will interact with the client on the objective to deliver target delivery model, ensure delivery predictability and enhance client satisfaction for the processes within purview within the guidelines, policies and norms of Infosys.
You will be responsible for transition coordination, resource, service level agreement and process compliance, knowledge management, process reengineering, resource optimization and overall governance of the team.
Below are the roles and responsibilities aligned to the above-mentioned role / role designation:Act as the primary delivery contact (Onsite) for any coordination /escalation Management between onsite offshore for all key stakeholder interactions. Brings Operational domain expertise and responsible to manage any RCA’s, mitigation and SOP documentations. Drive functional expertise and engage in volume management, spikes, reorg design with offshore and sharing business knowledge /changes. Responsible for enhancing customer experience, Engages with the key client stakeholders on areas of improvements and drives plans/actions in order to enhance customer satisfaction Conduct periodic reviews (weekly /monthly) with the offshore teams & drive corrective action required in order to ensure SLA compliance Work with onsite functional leads for any escalations and open items, which needs a fix. Liaison with offshore Ops COH and mangers for daily reviews on operations Work with Client Partner on any cross functional governance and also support any contractual obligations Monthly & Quarterly business review participation & liaison with COH and Portfolio lead Co-ordinate resource deployment across all processes for the engagement (Team Size, Span, Shift Utilization, Skill sets etc.). Oversee and Manage PMS (Performance Management System) Address any people or talent issues and put plan in place to address them in co-ordination with Ops Head Resource optimization Understand any changes needed for skill set mapping in offshore. Responsible to work with functional leads to identify continuous improvement opportunities Able to lead the domain led transformation projects coordination with offshore Ops team Key anchor in bringing domain expertise in case of To BE models , new areas to redefine the process upstream and downstream impacts ,low hanging automations and best practices implementations Work with India to make sure projects are delivered on time and aligned to client timelines
BasicBachelor’s Degree At least 9 years of relevant work experience
PreferredGeneral accounting and financial analysis experience and knowledge
Note: Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa (H1B or otherwise).
The job entails sitting as well as working at a computer for extended periods. Should be able to communicate by telephone, email or face to face.
Infosys BPM, the business process management subsidiary of Infosys (NYSE: INFY), provides end-to-end transformative services for its clients across the globe. The company has integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines, and address business challenges for its clients. Utilizing innovative business excellence frameworks, ongoing productivity improvements, process reengineering, automation, and cutting-edge technology platforms, Infosys BPM enables its clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience.
Infosys BPM has 32 delivery centers in 16 countries spread across six continents, with more than 38000 employees from over 80 nationalities, as of Nov 2019.
The company has been consistently ranked among the leading BPM companies globally and has received over 60 awards and recognitions in the last 5 years, from key industry bodies and associations like the Outsourcing Center, SSON, and GSA, among others. Infosys BPM also has very robust people practices, as substantiated by the various HR-specific awards it has won over the years. The company has consistently been ranked among the top employers of choice, based on its industry leading HR best practices. The company’s senior leaders contribute widely to industry forums as BPM strategists.
EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity/National Origin
State / Region / Province
Middleton, WI, Saint Louis, MO