This position supports business leadership through development of complex financial and operational reporting and analysis solutions. This position also leads technical design projects and oversees processes for developing appropriate reporting infrastructure and procedures.
Essential Duties & Responsibilitie:Other duties may be assigned by the Department Head and / or its representatives Monitors queue real-time Analyzes, monitors and balances real-time staffing levels vis-a-vis call volumes, busy lines, production issues „h Assists during downtime Real-time analysis on a daily basis to ensure employee schedule adherence and management and tracking of off-line exceptions (segments)
Requirements:Candidate must have completed at least 2 years in college. Knowledge in Microsoft Excel, Business Objects, ACD switch reporting, Blue Pumpkin or IEX, and email systems are a plus Open to agen profile but must have at least 1 year call center experience Additional Info Location: Pampanga, Central Luzon. Full Time position(s) are available. Number of vacancies: 2. About Us
VXI Global Solutionsprovides innovative and transformative customer care and customer experience (CX) solutions to the world’s leading brands. Throughout our worldwide organization, we foster a people-first culture that is unique in the industry, winning accolades and awards for both our positive work environment and performance excellence. Today, there are more than 35,000 people who are part of the VXI family in 42 locations in North America, Asia, Europe and the Caribbean.
We deliver contact center and BPO services, omnichannel and multilingual support, software development, CX innovation, quality assurance (QA) and infrastructure outsourcing. In addition, we’ve developed a dynamic suite of award-winning, customer care tools that enhance the entire lifecycle of the customer-care advisor. We use these tools every day within our operations and license them to clients and third parties that want to attain high levels of performance in their own operations.
We’re one of the fastest growing, privately held business services organizations in the United States. Our client partners rely on our complete range of customer management contact center and technology solutions to retain and grow their customer base while maintaining the highest level of quality and operational excellence.