To assist in meeting the needs of the clients of Emergency Housing, Sally’s and SafeBay housing programs in a positive and helpful manner. To help educate the clients on services provided by other community agencies. To ensure the health and safety of the clients and unit.
· Meet and greet all clients in a professional and courteous manner.
· Develop and maintain a positive rapport with clients.
· Monitor the client by performing routine hourly rounds of the unit or as needed.
· Report client information, questions or concerns to unit coordinator in a timely manner.
· Orient new clients to The Salvation Army’s and department’s rules, accept county vouchers and assign bed and locker numbers.
· Complete necessary paperwork on a client including, Tenssenn Warning, Cardex, Client Rights, etc.
· Work with the clients to ensure that their health and safety concerns are being met.
· Work with community resource to help meet the clients needs; i.e., bus tokens, First Call For Help, Hennepin County.
· Maintain unit linens; stripping beds, counting sheets, blankets and towels.
· Clean and disinfect any areas that are contaminated by a client’s body fluids in a safe and prompt manner.
· Ensure that all soiled laundry is properly sealed, marked, and sent to Housekeeping.
· General housekeeping of Client Lounge(s), Client sleeping areas, advocate office(s), unit hallways, and bathrooms.
· Assist in de-escalating situations as the occur
· Use non-aggressive holds and restraints if needed.
· Enforcement of client rules.
· Monitor all entrances and exit points.
· Monitor the clients on the unit at all times, including meal periods.
· Coordinate random urinalysis selection process.
· Maintain accurate logbooks and unit communication.
· Coordinate self-pay guests.
· Monitor and inventory personal property closet.
· Inventory unit on a regular basis and/or as requested for supplies needed.
· Complete request and inform Housing Program Managers.
· Maintain positive work atmosphere by behaving and communicating in a manner that fosters good relationships with co-workers and supervisors. This would include, but not limited to such actions: conflict resolution in a professional manner; courteous treatment of staff, visitors and clients; respect of others property, person, and appropriate communication to and about co-workers and supervisors.
· Support the mission of The Harbor Light Center by treating every client and colleague with individual respect and dignity, and without discrimination of any kind.
· Perform all other duties as assigned or at management requests.
Must personally embrace The Salvation Army Harbor Light Mission. High School Diploma/GED with a minimum of one year work experience assisting individuals, preferably in homeless shelter or other client/customer focused environment. Must be able to take supervision and direction, demonstrate sensitivity to issues of homelessness, chemical addiction, and unemployment, racial and cultural diversity, possess an aptitude in both written and oral communications, certifiable in Adult CPR/First Aid and be trustworthy, especially in confidential matters. Must be computer literate with familiarity with Windows based programs, willing to support the mission of The Salvation Army, a valid drivers’ license preferred and able to meet the MVR drivers’ qualification, pass the background check, and pre-employment drug test. It must be understood by the incumbent that the provisions of Safe From Harm will apply upon commencement of employment, and also understood that the required Safe From Harm training program must be satisfactorily completed within the first ninety (90) days of employment.