Provider Community Coordinator

  • Mass General Brigham Urgent Care
  • Somerville,MA,United States
  • May 21, 2021

Job Description

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The Provider Community Coordinator is responsible for developing, marketing, driving awareness of, and encouraging engagement with, the AllWays Health Partners Provider community. The Provider Community Coordinator will serve as a key resource to enhance the digital provider experience by:

• Developing special interest communities• Encouraging Provider/Administrator involvement• Moderating/Engaging in conversations with members of the community when needed• Working with Provider Communications to devise engagement strategies and develop rich, relevant content• Creating a sense of community within AllWays Health Partners’ Provider network

Essential Functions

Community Development and Management

• Work across specialty groups to drive awareness of the AllWays Health Partners brand.• Promote interaction by posting new threads, blogs, and adding new content to the site, and keeping threads alive by answering and asking questions.• Cross-post items of interest across various communities, encouraging dialogue and driving up the broader engagement of the provider experience with AllWays Health Partners

Community Moderator

• Act as the community moderator and facilitate knowledge sharing within a community to help members benefit and derive value from their participation.• Ensure that all communications and content in the community are appropriate.• As the Community Moderator the Provider Community Coordinator will: o Review and act on the list of flagged posts and comments in the communityo Review and act on the list of flagged files in the communityo Remove flags directly in the communityo Delete inappropriate posts, comments, messages, and fileso Share relevant and useful information in community postso Encourage members to post and comment on each other’s postso Set an example by their activity in the community via posts and direct engagemento Keep discussions focused, spam-free, and non-controversialo Redirect email conversations to communities when it can benefit other community memberso Establish the community as a reliable source of information and a forum for transparent discussions • Success will be measured by the number of members registered and interactions at weekly intervals. The Provider Community Coordinator will also be held accountable, as part of the larger Virtual Provider Enablement team, for provider retention and satisfaction (as measured by year over year provider network retainment).

Provider Account Support

• Work with Senior Provider Network Account Executives to develop account-level subject matter expertise in order to begin supporting specific providers / provider systems.• Create and foster community engagement, while developing deep understanding of key provider systems with an eye to supporting Network Account Services.

• Other duties as assigned with or without accommodation.

Working Conditions and Physical Effort

• Work is normally performed in a typical office work environment.

Knowledge and Education

Required: • Bachelor's degree or the equivalent combination of training and experience, plus 3+ years of related experience.• Demonstrated knowledge of healthcare and insurance industries• Solid understanding of the business use of data and various software applications Preferred/Desired: • Project management training

Experience

Required: • 3+ years in managed care industry professional experience• Hands-on responsibility for report compilation, formatting, and production• Experience auditing and analyzing complex data sets Preferred/Desired: • 1 – 3 years coordinating a program or projects in a cross functional environment.• Experience leading and facilitating discussions with internal and external colleagues

Skills/Competencies

• Demonstrate AllWays Health Partners’ core brand principles of always listening, challenging conventions, and providing value.• Strong aptitude for technology-based solutions.• Respect the talent and unique contribution of every individual, and treat all people in a fair and equitable manner.• Exercise self-awareness; monitor impact on others; be receptive to and seek out feedback; use self-discipline to adjust to feedback.• Be accountable for delivering high-quality work. Act with a clear sense of ownership.• Bring fresh ideas forward by actively listening to and working with employees and the people we serve.• High level of proficiency within the Microsoft Teams application• High level of proficiency all other Microsoft Office applications (Excel, Word, and Powerpoint) with sufficient technical skill to run existing SQL queries as needed• Strong analytic skills with the ability to interpret complicated datasets and transfer into various presentation and report formats• Strong attention to detail with the ability to identify trends, anolomies, and data discrepancies• Strong problem solving and troubleshooting skills• Proven ability to communicate effectively, with superior writing and verbal presentation skills

Certification or Conditions of Employment

• Pre-employment background check

• CORI background check, if applicable EEO Statement Our promise as a people-first organization starts with our employees. AllWays Health Partners is committed to diversity, equity, and inclusion in our workforce, internal culture, and investments. As an equal opportunity employer, AllWays Health Partners recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives, and backgrounds.