Assistant Community Manager

  • Gables
  • District Heights,MD,USA
  • May 21, 2021

Job Description

Be #gablesproud of where you work and become part of our team by applying for your new career with Gables TODAY!

If you are super-organized and love working with people, then our assistant community manager position is perfect for you. Type A personalities are more than welcome to apply, as details are key in this position, provided you also have a gentle touch when it comes to collecting rent and a sparkling touch with community relations. As the second-in-command under the community manager, you’re in charge of keeping all resident files up-to-date, collecting rents, dealing with delinquencies, reviewing and approving Statements of Deposit Accounts, and preparing and delivering legal and formal documents. You’ll also assist with the turnover process with new leases and lease renewals with existing residents who will adore you if you’re the right person for the position. 


  • Maintain superior customer service as per Gables  10 Pledges of Customer Service
  • Stay on the cutting edge of market conditions, trends and product knowledge in the community and competitive communities; ensure same knowledge in leasing staff
  • Oversee and direct efforts to maximize rental income and high occupancy through sales and marketing plans
  • Show, lease and move in prospective residents
  • Update unit availability daily to provide accurate list of unit availability to the leasing staff
  • Adhere to the Standard Operating Procedures
  • Play role in achieving community financial goals with assisting in the development, preparation and administration of the community’s capital and operating budgets
  • Receive and collect all rent and cash receipts in accordance with company standards
  • Provide clerical and phone support
  • Maintain all residents files, ensuring completeness and accuracy of all paperwork and documentation
  • Review and approve Statements of Deposit Accounts, ensuring all are timely and comply with state law and all changes are necessary and accurate as stated on the Move Out Inspection Report and company standards
  • Maintain a calendar of scheduled move-ins, ensuring all move-in appointments are completed and all apartments inspected and compliant with established standards prior to move-in
  • Prepare and deliver all legal and formal notices in accordance with state law and company standards, including but not limited to late notices, change in term notices, and notices of violation of community rules and regulations
  • Demonstrate ability to resolve resident complaints and direct pertinent issues and matters to the community manager
  • Input all cash receipts to appropriate income accounts in the community management system and prepare and generate list of deposit receipts and amounts in accordance with company standards
  • Complete all InSite computer sessions including: Applicant Move-Ins/Outs, Rent Increases/Lease Expirations, Lease Renewals, EOM processing and other InSite processes in accordance with operational manual and company policies and procedures
  • Initiate all necessary evictions by preparing copies and forwarding all appropriate paperwork for legal evictions or other legal proceedings; ensure all evictions and legal proceedings are followed through to completion
  • Conduct resident move-outs in accordance with state law and company standards
  • Maintain all account records and transactions including NSF's, rent allowances, concessions, rent increases and other management-approved debits and credits
  • Ensure timely collections of all rent receipts through the preparation and distribution of delinquency reports to the community manager
  • Other tasks or duties as assigned by supervisor 


Each job duty must be performed with the focus and accuracy it requires. The essential knowledge, skills and abilities you need are outlined below. Reasonable accommodations may be made to enable individuals with disabilities to perform the job’s essential functions.


  • High school education or equivalent is required; college degree is a plus but not a requirement
  • Ability to fluently read and write English, accurately perform intermediate mathematical functions and use all on-site resident management software functions 

Professional Experience

  • Two years minimum experience in residential property management or elated field is required


  • Valid driver's license and current automobile insurance is required; position requires own vehicle to fulfill all of job’s functions


Skills include an excellent ability to manage and motivate others; effective communication with residents, prospects and vendors. Other essential skills include, but are not limited to:

  • Excellent communication skills
  • Strong administrative and organizational skills
  • Strong time management skills and ability to prioritize wisely
  • Strong customer service orientation
  • Good understanding of basic accounting practices
  • Knowledge of on-site maintenance requirements including dealing with vendors and contractors
  • Ability to drive and access to a car
  • Knowledge of state law as it relates to the handling of Security Deposits and other resident-related fees and charges 

Computer Skills

  • Basic computer and Internet knowledge  
  • Intermediate knowledge of MS Word, Excel and Outlook
  • Ability to operate and understand personal computer functions and company utilized software packages 

Learning and Development

  • Commit to ongoing professional development and career growth 

Career Apparel

  • Must wear career apparel based on defined company standards 

An Equal Opportunity Employer - M/F/D/V.

If you're passionate about exceeding goals and providing exceptional customer service experiences, come join Gables in our mission of Taking Care!

Not ready to apply? Sign up for our job alerts to learn about future openings of interest by clicking the “my account” icon at the top of the page and selecting the job alerts option from the drop down.