Residential Service Site Manager

  • Integrated Services Network
  • Salem,OR,United States
  • Jun 09, 2021

Job Description

General Position Summary

The Residential Service Site Supervisor is responsible for providing leadership of Direct Support Professional (DSP) staff and all daily service delivery activities for the people living at the assigned 24/7 supported residential group homes. The Residential Supervisor is responsible for the provision of appropriate care for persons with Intellectual/developmental disabilities, to guide and assist them in their development and activities within the home and community life. Additionally, the Residential Site Supervisor is responsible to assure DSP staff receives the support they need to perform their highest and best work, maintain compliance, maintain customer and parent/guardian satisfaction, and operate the home or program according to the annual operations budget. This position is responsible to ensure the principles of trauma-informed care are integrated into the operations of the assigned programs.

Location: Multiple Locations

Work Days: Monday-Friday

Exempt position:$19.85 - $21.55 per hour/ DOE, DOQ

Minimum Requirements

1. Bachelor’s degree in the field of developmental disabilities or related field or 5 years experience in field.

2. Two years work or volunteer experience working directly with people with developmental disabilities

3. Two years verifiable professional management or supervisory experience

4. Reliable transportation, valid driver’s license with a driving record that permits coverage under the agency’s

corporate auto liability policy, be able to drive company vans to transport customers, and personal automobile liability insurance coverage.

5. Have or be able to obtain CPR and First Aid Certification within 30 days of employment

6. Be able to lift up to 65 pounds for a total of up to 130 pounds in a two-person lift

Job Knowledge, Skills, and Abilities

1. Knowledge and skills necessary to support, mentor, train, and supervise DSP staff members

2. Knowledge and skills related to staff scheduling to maximize resources and eliminate overtime use

3. Documentation proficiency: documentation is objective, accurate, person-centered and of good overall quality, in written and electronic form. Examples are T-Logs, GERs, health tracking, DSP performance documents, training documents, etc.

4. Competencies in the areas of medical support, positive behavior support and Activities of Daily Living (ADLs) with the ability to train.

5. Knowledge of Individual Support Plans, Emergency Response Procedures, OAR licensing standards and other state requirements, Self-Determination Principles and Client Rights.

6. Knowledge and skills related to Trauma-Informed Care.

7. Ability to communicate effectively with all persons (oral and in writing).

8. Ability to be flexible and work in a fast-paced environment.

9. Ability to prioritize workload, complete tasks and meet deadlines.

10. Ability to drive a full-size passenger van equipped with a wheelchair lift.

11. Ability to maintain confidential information

12. Ability to follow and train established systems.

13. Ability to work on-call duties or after-hour emergencies as necessary.

Essential Position Functions and Key Work Processes

1. Responsible for the successful licensing and maintaining license of the home.

2. Participates in hiring, supporting, training, and terminating staff.

3. Trains, supervises, and evaluates all staff in accordance with agency policy and procedures to ensure high quality of care to individuals served.

4. Monitor compliance of applicable standards to include, but not limited to; state licensing OARs, CCS policies, Program Procedures, and the Individual Support Plan (ISP) for person’s receiving services.

5. Responsible for the scheduling of DSP staff to maximize staffing resources and minimize the use of overtime hours.

6. Reconcile customer funds at a minimum of one time per month.

7. Responsible to manage individual’s funds including banking, bill pay, and benefit limits in accordance with the individual’s ISP.

8. Function as a supportive and helpful liaison with family members and ISP team members.

9. Support the coordination of Day Support Activities (DSA) for persons served in partnership with the associated DSA staff members.

10. Ensure all Activities of Daily



Bachelors or better in Human Services.


CPR / First Aid

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities