Manager, Retail Operations

  • JLL.
  • West Hartford, CT
  • Sep 02, 2020

Job Description

    • Coordinate the operational aspects of the property in a manner which protects, maintains and improves the value of the owners asset.
    • Implement and monitor hazard control and team safety practices, ensure compliance with local codes and regulation and pass the compliance portion of the operations audit.
    • Implement preventive, ongoing and anticipated maintenance/repair programs.
    • Select contracted services by developing scopes of work, requesting bids, monitor performance per scopes of work and contractual agreements.
    • Manage multiple employees through effective communication, supervision, training and scheduling to ensure tasks are completed on time and within budget.
    • Develop multi-year capital project plans and manage the process to complete the capital projects.
    • Manage tenant construction by working with tenant coordinators, contractors and tenants.
    • Compliance with local codes and regulations.
    • Monitor performance of in-house and contracted services and take necessary action to assure in-house performance and contracted services (security, landscaping, janitorial, etc.) are performing up to our maximum standards.
    • Develop Plans of Action for Capital Projects and manage the process to complete these Capital Projects.
    • Purchase building and maintenance supplies, machinery and equipment.
    • Knowledge of computer programs (Excel, Word, Power Point).


    Employee motivation and development

    • To manage the activities of all employees engaged in operating and maintaining the property.
    • Accurate budget preparation with emphasis on minimizing expenses by efficient use of manpower and materials.


    Financial performance

    • Develop and manage the operation expenses at budgeted levels
    • Manage capital projects in a timely, cost effective manner at budgeted levels
    • Assist the general manager with forecasting operational and capital expenses


    • Any and all other duties and tasks assigned.


    • Associate's degree, or some vocational/technical training required
    • Bachelor's degree preferred.

    Years of relevant experience

    • Two to three (2-3) years in the property management industry.
    • Knowledge of building systems, HVAC, plumbing, electrical.
    • Must have the ability to communicate effectively, supervise, train, and direct three or more employees.
    • A minimum of three

    (3) years administrative/technical experience and knowledge of property physical systems.

    • Experience with shopping mall property management a plus.
    • Two to three years of supervisory experience with two or more employees and demonstrates good leadership qualities

    Skills and knowledge

    • Some knowledge of computers and peripherals

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