At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary, while helping them bridge the physical and digital world. Our people have the opportunity to bring their creativity to a workplace that thrives on change. Here, you will be part of a team that doesn’t just embrace what’s exceptional. It creates exceptional.
Iron Mountain is seeking a Global Process Solution Analyst, Rewards to join our HR Operations team. Iron Mountain has a number of critical programs underway in the Rewards domain, of which this role would play an integral part. Responsible for managing the day-to-day relationship with the Regional Service Delivery Hub, Rewards Centers of Excellence (CoE) and Geography Solution Partner (GSP) counterparts, liaising with them to document and manage continuous improvement efforts across process and technology solutions. Plays an integral role in implementing new Rewards programs (e.g., LTI planning), executing on the annual cycles (e.g., merit and bonus planning) and developing and maintaining Rewards Analytics. Provides technical consultation to the Rewards team to proactively inform and enhance Workday related processes, reports and analytics.
Partnering with the Compensation team, the PSP is responsible for performing in-depth analyses, drawing insights and conclusions from data, and improving global processes.
The Solution Analyst is responsible for the execution of the CoE technology strategy by recommending and executing key Workday functionality and enhancements. The role requires solid Compensation knowledge, as well as knowledge of various Workday modules (HCM data and organizational structures, Advanced Compensation, Talent Management, etc.), business process design and configuration and data management.
The Solution Analyst will collaborate with our Human Capital Business Partners, Talent Acquisition team and leaders throughout the organization.
Perform analysis of existing business processes, technical design, identify and evaluate possible re-configuration/ solutions in response to business issues and challenges
Advise and develop relevant analytics
Manage the relationship with third party configuration consultants
Collaborates with HR, IT, Finance and our external vendors to solve moderately complex business and technology problems
Provides process expertise to aid in the resolution of escalated (Tier 3) process questions or issues from the Regional Service Delivery Hub team; liaises with CoE as needed to get resolution
Works with Regional Service Delivery Hub team, CoEs, and GSPs to obtain and vet process and technology change requests related to functional area; works with CoEs, GSPs and suppliers to test and sign off on Workday configuration changes.
Coordinates with the Rewards CoE and Regional Hub teams to ensure Service Delivery Hub Tier 0 and Tier 1 documentation is maintained; maintains IRM process documentation related to functional area
Ensures Regional Service Delivery Hub team is communicated to and trained on new processes and updates to existing processes (train-the-trainer); coordinates communications
Works closely with Regional Service Delivery Hub Teams to understand the "voice of the customer" and explore continuous improvement opportunities.
Key Skills, Requirements and Competencies:
Ideal candidate is an analytical-minded self-starter who is eager to dive right in and make an immediate impact on the Global Total Rewards and Global Process Solutions team.
3-5 years’ experience in HR, with working knowledge of a wide range of HR practices
1-3 years’ experience in project and process management, preferably within a shared services environment
1-3 years of experience supporting, configuring and designing Workday’s Core Compensation and Advanced Compensation modules
1-3 years of experience supporting, configuring, and designing Workday reports and analytics
Demonstrated experience with year-end Rewards processes and executing on annual merit, bonus and other planning cycles
Ability to train others on technical and process-based knowledge in a simple and easy-to-understand manner
Demonstrated ability to work collaboratively and build strong partnerships with key stakeholder groups
Experience working within Workday or another Tier 1 SaaS provider; ability to translate business requirements to a third party to configure the solution
Strong business process definition and analysis skills
Ability to organize and lead the entire lifecycle of a project
Ability to work effectively in high-pressure situations that require sound decision making
High degree of comfort with change, with the skill to easily shift priorities to meet business needs
Strong analysis, problem solving, proactive root cause analysis, customer interfacing and conflict resolution skills
Category: Human Resources Group
Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE